How do I issue a formal complaint on one of your locations here in Markham, Ontario?! You can also submit feedback forms using email or on the website. Contact Tim Hortons customer service. Maintenance and service variabled. The quality is on a predictable downslide. not happy with tims. It is considered by some Canadaian as a national institution. I went to the employee who served me the drink and said "did you give me a sugar free coffee"? I did through your website and I did not get any feedback at all. Our FAQs also provide lots of helpful information. All that being said, you still need to register your physical Tims Rewards card if you have one. There are plenty of reasons to love Tim Hortons – but there are also a lot of things customers love to complain about. You can call Tim Hortons at (888) 601-1616 toll free number, write an email, fill out a contact form on their website www.timhortons.com, or write a letter to Tim Hortons, 130 King St. W, Suite 300, Oakville, Ontario, L6K 2Y1, Canada. I ordered a french vanilla. I was trying to do something, and ran into a problem. SEND MY FEEDBACK just another way for Tim Hortons to #%$^ its customers. Every single time I go to this location, I get a bad service. At Tim Hortons, we value your feedback! Remember to register your Tim Hortons Rewards card. You can also contact us through one of our regional offices listed below. If you would like to share your comments, questions or concerns, please fill out the Contact Us Form. What a shame. Complaint to Tim Hortons. Tim Horton's is a chain coffee shop started long ago by the great defenceman on the Maple Leafs hockey team, Tim Horton. Now franchise operations in Canada. En cliquant sur les liens ci-dessous, vous quittez le site timhortons.com et allez être redirigé vers des sites externes qui sont détenus et exploités par des franchisés de Tim Hortons. today, April 8th Tim Hortons found a way to not value the roll up the rim by telling their customers the scanner is not working, not only cause of this do you have to pay full price but i lost out on x4 roll up the rims and possible prizes. It was bought up by an American mega-chain. We appreciate your feedback A few months down the road the managers and owners of Tim Hortons will be heard lamenting their closure due to too many cases of covid. GetHuman5694409 did not yet indicate what Tim Hortons should do to make this right. Once you pick one up in-store, go to the Tims app or this site to create an account. The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. hi, I went to tim hortons at bramlea city center here in toronto, canada. This morning for instance, I ordered a large black coffee. When i tasted it -it was without sugar. Quick guide if you go to a local Tim Hortons: Please wear a MASK if you are entering any Tim Hortons. Keep in mind you don’t need to have a physical card and can instead simply scan the app from your phone instead.. By my count 40-50% of the customers do not wear masks and the staff do not say anything to them. Yes, we may not complain or make an issue if you don't, even if it's a law in Ontario. By Phone: 1-888-601-1616 . I am in agreement with the Tim Hortons® Privacy Policy, found here.. I am extremely disappointed in the lack of oversight regarding customers wearing masks. But I highly recommend it. And this goes for drive-thru as well, wear a mask for 30 seconds, then take off when gone :) Have a rough idea of what you want. Online: Contact Us Form.